IMPORTANT INFORMATION
REFUND POLICY
A trusted game shop, dedicated to customer satisfaction. Our refund policy clearly outlines the conditions and procedures for refunds, ensuring a smooth and fair process for all our users.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all purchases. If you are got any wrong product with your purchase, you can request a refund within 14 days of the transaction date.To request a refund, please contact our customer support team with your order details and the reason for the refund. We will review your request and process the refund as soon as possible.Please note that certain restrictions may apply, and we reserve the right to deny refund requests in certain cases, such as fraudulent activity or abuse of the refund policy.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team within 14 days of your purchase. You can reach us by email at support@gamersparadise.com or directly message us on our social media channels.
- Provide your order details, including the order number, date of purchase, and the reason for the refund request.
- Our team will review your request and process the refund as soon as possible. Depending on your payment method, the refund may take 3-5 business days to appear in your account.
Refund Restrictions
While we strive to provide a hassle-free refund process, there are certain restrictions and limitations that apply:
- Refunds are only available for purchases made within the last 14 days.
- Refunds may be denied in cases of fraudulent activity or abuse of the refund policy.
- Certain digital products or services may not be eligible for refunds, as specified in the product's terms and conditions.
- Refunds may be subject to a processing fee, depending on the payment method used.
Customer Support
If you have any questions or concerns about our refund policy or the refund process, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth experience.
By using our services, you agree to be bound by our refund policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team.